Episode 197

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Published on:

24th May 2024

You Need a Dedicated Client Success Member on Your Team

This episode is about the importance of client success in coaching and online education. Megan explores the evolution of client success departments, emphasizing the key roles needed for driving client experience. Megan shares insights from her time as a Director of Client Success, highlighting challenges and the importance of data analysis and emotional intelligence in client relationships.

Megan delves into the responsibilities of client success managers, focusing on strategic leadership, goal setting, and continuous improvement to enhance client outcomes and satisfaction.

Get in touch for info on the upcoming Client Success Summit with Megan and Nikki Nash!

HIGHLIGHTS:

25:20 Importance of Dedicated Client Success Role

31:10 Roles and Responsibilities of Client Success Manager

36:17 Client Success Plans and Progress Monitoring

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About the Podcast

Built to Last
Honest Conversations About Marriage, Motherhood and Business
Ever wanted to hear how powerful women leaders are building their legacy businesses while also balancing marriage and motherhood all done in a fulfilling, joyful, and sustainable way? That’s exactly what Megan and her guests will do. Life can be overwhelming and the day-to-day roles and responsibilities can leave you wondering if you’ve got what it takes to build your dreams.
Tune in each week to learn from Megan Huber, a former high school teacher and Director of Programs for an international coaching company turned business growth consultant and leadership mentor for women entrepreneurs building world-changing empires.
In each episode, Megan will give you the permission, motivation, and tips & tools to step into the role of CEO of your legacy business while also navigating life as a happy wife and Mom.
She’ll also be interviewing powerful women leaders and entrepreneurs to give listeners an inside scoop into what it really looks like to build a business while living a life truly aligned with your family and overall life values.