Connection is the Cornerstone of Client Loyalty
You want it and I want it, we all want more connection. Not more social media connection. We’re craving deeper friendships, a sense of belonging and want to feel like we’ve found “our people”.
I believe business owners running group programs, certifications and masterminds will rise to the top of the class through their ability to facilitate and lead real connection and community support among their client base.
Sometimes we might think that because we serve adults who meet together as a group on zoom every week that community must exist. However, our clients are feeling more and more disconnected from one another than ever.
We have our work to do around leading adult groups and I hope this episode full of real stories will give you some fresh ideas on how to incorporate more connection among the clients in your programs so that they get even better results, send you more referrals, and stay with you for a lifetime.
If this episode resonates with you, connect with and send me a Private Message on Instagram or on Facebook.
07:35 - what is community and looking for the right one
11:04 - a personal story of connection in a group program & power of feedback
16:35 - example of a happy client still seeing room for improvement
19:13 - creating community with an evergreen business model
23:20 - engagement & learning for transformation to happen
25:35 - a client story around retention
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