Navigating Conversations with Unhappy Clients
Have you ever received an email from an unhappy client? They certainly don’t feel good and you might even get super triggered!
It can even come as a surprise when those less than enchanting emails come from clients who appear happy with their experience AND who are getting great results in your program!
Our knee jerk response is to determine this client is simply self-sabotaging.
But, what if herein lies one of your greatest opportunities to learn how to improve your program and further differentiate your brand from the rest of the pack?
I’m not one to love receiving disgruntled client emails, but when I do, I know it’s an opportunity to level up so many aspects of my business and programs.
In this episode I reveal exactly how to navigate conversations with a client who is expressing unhappiness with their program experience that will lead to a better outcome for both you and them!
07:27 - my #1 unpopular opinion when it comes to unhappy clients
15:03 - responding to clients give you an opportunity to improve on many aspects
21:38 - the method you should use to respond to clients
28:16 - some reasons clients may be unhappy with their experience even if they get results
If you love this episode, be sure to share it with others.
(please note that there were some technical issues during the recording of this episode)
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