Episode 175

Published on:

10th Nov 2023

Do You Leave Your Clients at the Border?

It’s no secret that online courses and programs have very low completion rates. Where does the responsibility lie for those of us who are leaders? Are we bringing our clients all the way to the border and leaving them there? Or, are we walking them through the territory we’ve built and designed in such a way for our clients to succeed?

Consumers in the marketplace now have more options and choices than ever before and less trust than ever before. Leaving us with only one way to truly differentiate ourselves from the competition in the form of providing a world class client experience.


12:18 Leaving People at the Border vs. Walking Them Through

14:48 Leading Clients Through the Process to Prevent Stagnation

23:20 Roadmap for Successful Onboarding

24:40 The Accomplish Phase: Tracking Results and Client Satisfaction

26:00 Importance of Onboarding for Long-term Client Retention

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About the Podcast

Built to Last
Honest Conversations About Marriage, Motherhood and Business
Ever wanted to hear how powerful women leaders are building their legacy businesses while also balancing marriage and motherhood all done in a fulfilling, joyful, and sustainable way? That’s exactly what Megan and her guests will do. Life can be overwhelming and the day-to-day roles and responsibilities can leave you wondering if you’ve got what it takes to build your dreams.
Tune in each week to learn from Megan Huber, a former high school teacher and Director of Programs for an international coaching company turned business growth consultant and leadership mentor for women entrepreneurs building world-changing empires.
In each episode, Megan will give you the permission, motivation, and tips & tools to step into the role of CEO of your legacy business while also navigating life as a happy wife and Mom.
She’ll also be interviewing powerful women leaders and entrepreneurs to give listeners an inside scoop into what it really looks like to build a business while living a life truly aligned with your family and overall life values.