Design an Onboarding Process That Sets Your Clients Up for Success and Scales Your Business
Did you know clients decide to stay in or exit a program within the first 0 - 90 days of starting? That’s right!
Clients aren’t waiting until the program is over or the contract is up…they are making their minds up during the onboarding process.
The onboarding process is absolutely the most overlooked by leaders in the coaching and e-learning space. Yet it’s arguably the most critical to your business growth and scale long term.
Client experience is the NEW WAY to the top of the leaderboard because your brand reputation hinges on what your clients say about your organization to others.
Tune into this episode where I’ll share with you exactly how to innovate and iterate your onboarding process and client experience.
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