Episode 191

Published on:

22nd Mar 2024

Deliver a World Class Client Experience for Optimal Client Results and Retention

This episode with Nikki Nash is a taste of our Group Coaching Mastery workshop we've been recently delivering to a group of amazing entrepreneurs. We delved into the significance of client retention in building successful programs that yield results and keep customers coming back for more. A key aspect we talked about was the customization of content delivery to cater to diverse learning styles, fostering enhanced comprehension and driving action among clients.

Drawing from our own experiences, we really emphasize the importance of tailoring content to resonate with individuals, optimizing their learning experience and journey towards achievement. There's value of identifying clients' unique personalities and strengths to tailor methodologies for better support, ultimately enhancing their success within group coaching programs.


00:40 Building a Solid Marketing Plan

03:19 Exploring Group Coaching Programs

33:48 Importance of Community and Connection

34:31 Providing Accountability and Support

37:45 Critical Points in a Program

42:50 Implementing and Tweaking Systems

44:41 Understanding Learning Preferences

49:38 Importance of Support Structures

51:57 Importance of Community Engagement

54:11 Creating a Client Success Plan

56:35 Facilitating Community Engagement

59:04 Client Accountability and Self-Accountability

1:03:15 The Power of Community in Retention

1:05:41 Mutual Client Success Plans

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About the Podcast

Built to Last
Honest Conversations About Marriage, Motherhood and Business
Ever wanted to hear how powerful women leaders are building their legacy businesses while also balancing marriage and motherhood all done in a fulfilling, joyful, and sustainable way? That’s exactly what Megan and her guests will do. Life can be overwhelming and the day-to-day roles and responsibilities can leave you wondering if you’ve got what it takes to build your dreams.
Tune in each week to learn from Megan Huber, a former high school teacher and Director of Programs for an international coaching company turned business growth consultant and leadership mentor for women entrepreneurs building world-changing empires.
In each episode, Megan will give you the permission, motivation, and tips & tools to step into the role of CEO of your legacy business while also navigating life as a happy wife and Mom.
She’ll also be interviewing powerful women leaders and entrepreneurs to give listeners an inside scoop into what it really looks like to build a business while living a life truly aligned with your family and overall life values.